At Hazel Binders, we strive to ensure that our customers are completely satisfied with their purchase. If for any reason you are not satisfied, we offer the following return and refund policy:
1. Return Eligibility:
You may return products only if they are defective, damaged, or incorrectly shipped.
Returns must be made within 3 days from the date of receiving the order.
Products must be unused and in their original packaging for a return to be accepted.
2. Return Process:
To initiate a return, please contact us at [email protected] within 3 days of receiving your order.
Provide your order number, a description of the issue, and a photo of the defective or incorrect item.
Once we receive your request, our team will review it and issue you return instructions if eligible.
3. Refund Policy:
Refunds will be processed within 7 business days from receiving the returned product.
4. Non-Returnable Items:
Items that have been opened or used, or are not in their original condition, are not eligible for a return.
Any product not purchased from Hazel Binders (e.g., third-party sales) is not eligible for a return or refund.
5. Shipping Fees:
Shipping fees are non-refundable.
You will be responsible for the cost of return shipping unless the item is defective or incorrect.
6. Exchanges:
If you need to exchange an item for a different product, you may return the original item within 3 days of receiving it and place a new order for the desired item.
Contact Information: For questions regarding returns or refunds, please reach out to us at:
Email: [email protected]